Terms & Conditions


Purchase Order

Thank you for shopping with Carmen Jewellers. Return Policy: If not completely satisfied. The item must be returned within 14 days for an exchange or a store credit of the same value or greater. No returns or exchanges on customer special orders, earrings and nose pins. All products must be returned unused in original condition as at the time of sale, complete with receipt. Layby: We offer a max term of 2 months. If the layby is cancelled a store credit will be offered to the same value of the deposits. No refunds. If a layby is cancelled a 20% layby cancellation fee will be charged on the total value of the invoice. Warranty: Proof of purchase is mandatory before making claims. Most products come with a 12 month warranty. Our obligation to repair or replace under warranty will not apply to any article which has been subject to wear and tear, misuse, modification, attempted repair, negligence or accident. Most warranties sent away may take up to 8 weeks.

Jewellery & Watch Repair Disclaimer

Due care is taken when accepting customer's repairs. But all repairs are only accepted at customers own risk and we are not liable for any loss or damage due to unforeseen circumstances. No return or exchange on free gifts and sale items